Wynn Pokies Privacy Policy

We are Wynn Pokies, and this policy covers the personal information we handle when you open an account, deposit in AUD, play casino or live dealer titles, or contact us by email. When you register, we collect your name, date of birth, email address, residential address and phone number. Before your first withdrawal we also ask for identity documents, usually a photo ID and a recent utility bill or bank statement. We use these to confirm your age and identity and to meet anti-money laundering obligations under our Curacao licence.

Payment data depends on the method you choose. For Visa and Mastercard, card details go through an encrypted processor, and we only store a masked reference, never the full card number. Neosurf vouchers are matched to a transaction ID. For Bitcoin, Tether and Ethereum we record your wallet address and the transaction hash, since that is the only way to trace a missing deposit. Bank transfers need the account holder name and account details so the funds come back to the right person.

We also log technical data: IP address, device type, browser, session times and your gameplay history. Game rounds on titles such as Gates of Olympus, Book of Dead and Starburst are recorded by Pragmatic Play, Play'n GO and NetEnt on their own servers, and Evolution does the same for live tables. We share data with these providers only to the extent needed to settle bets and resolve disputes. We do not sell your information to marketers.

You can ask for a copy of your data, correct anything inaccurate or request that your account be closed by emailing our support team. Some records, such as KYC files and transaction logs, must be kept for at least five years after your account closes because of legal requirements. Marketing emails are opt-in, and every message includes an unsubscribe link that takes effect within 48 hours.

We are Wynn Pokies, and we only ask for the information we need to run your account, process payments in AUD and meet our legal obligations. When you register, we collect your full name, date of birth, email address, residential address and mobile number. If you later request a withdrawal, we may ask for identity documents such as a passport or driver's licence, plus a recent utility bill or bank statement, so we can confirm you are over 18 and that the account belongs to you.

Payment data depends on the method you choose. For Visa and Mastercard we store a masked card number and the transaction reference, never the full card details, which stay with our payment processor. Neosurf deposits leave us with a voucher ID and amount. For Bitcoin, Tether and Ethereum we record wallet addresses and transaction hashes, because these are needed to trace a payment if something goes wrong. Bank transfers require the account name and number linked to the withdrawal.

Some data is collected automatically while you play. This includes your IP address, device type, browser version, login times and a record of every bet, win and bonus on titles like Gates of Olympus, Book of Dead and Starburst. Game round data from studios such as Evolution, Pragmatic Play, NetEnt and Push Gaming is kept so we can settle disputes, check bonus wagering and spot unusual activity that could point to fraud or problem gambling.

We keep account and transaction records for at least five years after your account closes, as anti-money laundering rules require. Marketing preferences can be changed at any time from your profile, and you can ask for a copy of the data we hold, or ask for corrections, by contacting our support team by email. We aim to answer these requests within 30 days.

We keep personal data only for as long as we have a clear reason to hold it. While your Wynn Pokies account is open, your profile details, verification documents and transaction history stay on file so we can process payments and check your identity on withdrawals. When you close the account, most records move into restricted storage for five years. That matches the anti-money laundering record-keeping duties that apply to licensed operators. After five years the data is deleted or anonymised so it can no longer be linked to you.

Different records are kept for different periods. We hold deposit and withdrawal records for the full five years, whichever method you used: Visa, Mastercard, Neosurf, Bank Transfer, or crypto such as Bitcoin, Tether and Ethereum. Auditors and payment partners can ask to see them. Game round logs from Evolution, Pragmatic Play, NetEnt and Push Gaming are stored for the same period, so we can settle a disputed spin on Gates of Olympus or a contested live blackjack hand with the actual data. Email threads with our support team are kept for 24 months. If you unsubscribe, we remove your marketing preferences within 30 days, and our cookies expire after 12 months at most.

All stored data sits on encrypted servers, and only staff whose job requires it can access it. Each access is logged. Backups rotate every 90 days, so once a record is deleted from our live systems, it is also gone from our backups within that cycle.

You can ask us to delete your data early by emailing support. We will erase everything we are not legally required to keep and confirm in writing within 30 days. Self-exclusion records are the one exception. We keep them after an account is closed so the block still works if someone tries to register again with the same details.

We are Wynn Pokies, and we treat the data in your account as yours. You can ask us at any time for a copy of the personal information we hold: your name, date of birth, contact details, verification documents, and the record of your deposits and withdrawals in AUD. We send that copy in a common, readable format, usually within 30 days of a verified request. If something is out of date, such as a new address or a changed phone number, you can ask us to correct it, and most profile fields can also be edited in your account settings.

You can also ask us to delete your data. We honour that request wherever we can, with one limit: some records have to be kept for a set period under anti-money laundering and fraud prevention rules. Transaction logs for Visa, Mastercard, Neosurf and bank transfer payments, plus wallet addresses used for Bitcoin, Tether or Ethereum deposits, fall into this group. In those cases we close the account, stop all marketing, and limit the stored data to what the law requires until the retention period ends.

Some rights need less effort than others. Opting out of promotional emails takes one click on the unsubscribe link in any message, or a toggle in your profile. You can object to us using your data for marketing profiling, ask us to restrict processing while a dispute is reviewed, and withdraw consent to optional cookies through the cookie banner at any time. Withdrawing consent does not affect processing that happened before you changed your choice.

To use any of these rights, write to our support team by email from the address linked to your account. We may ask for a short identity check first, because handing your data to the wrong person would be a far bigger problem than a brief delay. If you are unhappy with our reply, you can escalate the complaint through the channels described in the licensing section further down this page.

Cookies are small text files that your browser saves when you visit Wynn Pokies. We use them to keep your account session open while you move between the casino lobby and the live tables, so you don't have to log in again every time you open Gates of Olympus or join an Evolution blackjack table. Without these session cookies, the cashier couldn't confirm who is making a deposit by Visa, Mastercard, Neosurf or Bitcoin, and logins would fail. They are deleted when you close your browser or log out.

We sort the rest into three groups. Preference cookies store your settings, like AUD as your display currency, your preferred language and whether the welcome offer banner (100% match plus 100 free spins) has already been closed. Analytics cookies tell us which pages people open, how long the game lobby takes to load on mobile, and where sign-ups get stuck. This data is aggregated, so it shows that a page is slow, not who you are. Security cookies help us spot unusual login patterns, such as one account opened from several countries within an hour, which helps prevent fraud and bonus abuse.

Some game providers, including Pragmatic Play, NetEnt and Push Gaming, set their own cookies when their titles load inside our site. They need these to save game state and report results correctly. Their use is covered by each provider's own policy, and we do not get access to the contents.

You can manage cookies at any time. The banner shown on your first visit lets you accept or reject non-essential categories, and you can change that choice later from the cookie settings link in the footer. You can also clear or block cookies in your browser settings, but blocking essential ones will stop you logging in and using the cashier. If you have questions about a specific cookie, email our support team and we will tell you what it does and how long it is kept.

Wynn Pokies is built for players in Australia, but some of our customers live in or travel through the European Union and the United Kingdom. When a person in the EEA or UK uses the site, the General Data Protection Regulation (GDPR) and its UK equivalent give them specific rights over their personal data. We apply those same standards to every account, wherever it was opened. Australian players are also protected by the Privacy Act 1988 and the Australian Privacy Principles, which match GDPR on most practical points.

Each type of processing has a clear legal basis. We process account details and transaction records for Visa, Mastercard, Neosurf, bank transfer, Bitcoin, Tether and Ethereum payments because we need them to run our contract with you. We keep identity checks and anti-money laundering records because the law requires it. When you play titles from Evolution, Pragmatic Play, NetEnt or Push Gaming, the provider gets only a pseudonymous player ID and the session data needed to settle each round, never your name or card number. We only send marketing emails, for example about the 100% welcome bonus with 100 free spins, if you have agreed to receive them, and you can withdraw that consent with one click.

You can ask for a copy of the data we hold, have anything inaccurate corrected, have data we no longer need erased, restrict or object to certain processing, or receive your records in a portable format. All privacy requests go through our support email, so every request leaves a written trail. We verify your identity before releasing anything and aim to reply within one month, which is the GDPR deadline.

Some records, such as payment and verification logs, have to be kept for a fixed period even after you close your account. If we refuse an erasure request for that reason, we will tell you which records are affected and for how long. If you are not satisfied with our answer, you can complain to the data protection authority in the country where you live.